1. Overview
This Refund & Cancellation Policy explains how refunds and cancellations are handled for transactions processed through the QicPay platform, operated by QicPay Connect India Private Limited ("QicPay"). As a payment aggregator, most transactions facilitated through QicPay (recharges, bill payments, bookings) are processed instantly and are non-reversible once successfully completed with the biller or service provider.
2. Failed & Duplicate Transactions
If a transaction fails after the amount has been debited but the recharge, bill payment or booking is not confirmed by the biller or service provider, the amount is typically auto-reversed to the original payment source or user wallet within 3-7 business days. If this does not occur, please contact our support team with the transaction reference number.
3. Successful Transactions
Once a recharge, bill payment or booking has been successfully processed and confirmed by the respective biller, telecom operator, insurer or service provider, it generally cannot be cancelled or refunded through QicPay, as the funds have already been remitted to that third party.
4. Incorrect Details Entered by User
QicPay is not responsible for losses arising from incorrect account numbers, mobile numbers, biller details or other information entered by the user at the time of transaction. Please verify all details carefully before confirming a payment.
5. Travel Bookings
Cancellations and refunds for bus, train, flight and hotel bookings are governed by the cancellation policy of the respective travel service provider or operator. Any applicable refund will be processed as per that provider's timeline and terms, less any non-refundable convenience fees.
6. How to Request a Refund
To raise a refund request, please contact our support team with your transaction ID, date, amount and a description of the issue. Our team will investigate and respond within a reasonable timeframe, generally within 5-7 business days.
7. Mode of Refund
Approved refunds are credited back to the original payment method or source account used for the transaction, subject to processing timelines of the respective bank or payment network.
8. Contact Us
For refund or cancellation queries, please contact us or write to us at support@qicpay.in.