1. Introduction
QicPay Connect India Private Limited ("QicPay", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our platform, website, mobile application and related services (collectively, the "Services").
2. Information We Collect
- Identity & contact information: name, mobile number, email address, business/shop details.
- KYC information: government-issued identity and address proof, PAN, bank account details, as required for onboarding and regulatory compliance.
- Transaction data: recharge, bill payment, financial service and booking details processed through the platform.
- Device & usage data: IP address, device identifiers, app usage logs and location (where permitted), used to secure and improve the Services.
3. How We Use Your Information
We use your information to process transactions, verify identity, prevent fraud, provide customer support, comply with legal and regulatory obligations, and improve our products and services. We do not sell your personal information to third parties.
4. Sharing of Information
We may share information with banking partners, payment networks, telecom operators, KYC verification providers and regulators as required to deliver the Services or comply with law. All third parties are required to handle your data securely and only for the purposes disclosed.
5. Data Security
We employ industry-standard security measures, including encryption and access controls aligned with PCI DSS practices, to protect your information against unauthorized access, alteration, disclosure or destruction.
6. Data Retention
We retain personal and transaction information for as long as necessary to fulfil the purposes described in this Policy, or as required under applicable law, RBI guidelines and other regulatory requirements.
7. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to our legal and regulatory record-keeping obligations, by contacting us using the details below.
8. Cookies & Tracking
Our website and app may use cookies and similar technologies to remember preferences, understand usage patterns and improve performance. You can control cookie preferences through your browser or device settings.
9. Children's Privacy
Our Services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified through the platform or via email. Continued use of the Services after such updates constitutes acceptance of the revised Policy.
11. Contact Us
For any privacy-related questions or requests, please contact us or write to us at support@qicpay.in.