1. Our Commitment
QicPay Connect India Private Limited ("QicPay") is committed to providing a fair, transparent and timely mechanism to address any complaints or grievances raised by our users and retail partners regarding our Services.
2. Level 1 — Customer Support
Most queries and issues can be resolved by our first-line support team. Please reach out via:
- Phone: +91 63628 79115
- Email: support@qicpay.in
- The Contact Us form on our website
We aim to acknowledge all complaints within 24-48 hours and resolve them within 7 business days, wherever possible.
3. Level 2 — Grievance Redressal Officer
If your complaint is not resolved to your satisfaction at Level 1, or remains unresolved beyond 7 business days, you may escalate it to our designated Grievance Redressal Officer:
Grievance Redressal Officer
QicPay Connect India Private Limited
Aspire Coworks, No. 472/7 Balaji Arcade, 2nd & 3rd Floor,
A.V.S. Compound, 20th L Cross Road, AVS Layout,
Ejipura, Koramangala 4th Block, Bengaluru, Karnataka - 560095
Email: grievance@qicpay.in
Phone: +91 63628 79115
The Grievance Redressal Officer will endeavour to resolve escalated complaints within 15 business days of receipt.
4. Information to Include
- Your full name, registered mobile number and email address.
- Transaction ID/reference number, date and amount (if applicable).
- A clear description of the issue and any prior communication with support.
5. Regulatory Escalation
If your grievance remains unresolved after escalation to the Grievance Redressal Officer, you may approach the relevant regulatory authority or ombudsman applicable to payment and fintech services in India, in accordance with applicable law.
6. Contact Us
For any questions about this Grievance Redressal Policy, please contact us or write to us at support@qicpay.in.